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Original KB number: 2725168

Problem

When you use Microsoft Outlook 2011 for Mac to connect to your Microsoft Exchange Online account in Microsoft Office 365, your email server settings aren't automatically set for Exchange Online. So, you try to manually set Outlook 2011 for Mac to connect to Exchange Online by using the steps in the following article:

.Note: If you have not previously opened Outlook you will be provided with a welcome screen.From here click Add Account, select Exchange, then skip to step 4. This caused web servers to acknowledge auto-discover requests sent by the Outlook client subsequently preventing connectivity to the Exchange Online service. User Experience: Affected users are unable to connect to the Exchange Online service via the Outlook client. Outlook Web App (OWA) connectivity is not affected by this issue. Outlook 2011 for Mac doesn't automatically set up your email server settings for Exchange Online in Office 365. However, the set fails, and you can't access your Exchange Online account by using Outlook 2011 for Mac. This problem occurs if Microsoft Exchange Web Services (EWS) is turned off in Exchange Online.

Outlook 2011 for Mac doesn't automatically set up your email server settings for Exchange Online in Office 365.

Path To Exchange Web Services For Outlook Mac 2011 Mac

However, the set fails, and you can't access your Exchange Online account by using Outlook 2011 for Mac.

Cause

This problem occurs if Microsoft Exchange Web Services (EWS) is turned off in Exchange Online.

Solution

To fix this issue, enable EWS in Exchange Online. To do this, follow these steps:

1. Connect to Exchange Online by using remote PowerShell. For info about how to do this, see Connect to Exchange Online PowerShell.

2. Enable EWS in Exchange Online. To do this, run one of the following cmdlets, as appropriate for your situation:

   • For a single user

   • For the whole organization

More information

EWS includes the following web services:

• Autodiscover
• Availability
• Messaging records management
• Notification
• Synchronization
• Exchange data service

Still need help? Go to Microsoft Community.

• 1Outlook 2011 For Mac And EWS Setup With Screenshots

EWS Requires the Proxy service installed

Important note: EWS only works if you have the Proxy role installed and properly configured. If not, you will not be able to use the EWS feature, as Outlook try to connects for the port 443, more information in the next Bugs:

Please make sure you have Proxy installed before you try to configure your Outlook Clients in OS X

Installation Steps

Follow these steps to set up Outlook to sync using Exchange Web Services:

• Open Outlook.
• Open the Outlook menu and select Preferences.

• Click the Accounts icon under the Person Settings section.

• Click the Exchange icon which will open a new window.
• Enter your email address in the E-mail address field.
• Set the Method to 'User Name and Password.'
• Enter your full email address (e.g. user@example.com) as the username.
• Enter your password in the password field.
• Uncheck the 'Configure automatically' check-box.
• In the Server field, enter Zimbra Collaboration Server's hostname - (e.g. mail.example.com)
• Click Add Account.

• CLick continue if you get the certificate warning besides your using self-signed certificates

• If you now review your account details [Advanced button], you'll see three available tabs like the following below.
  • Note, if you end up customizing the other elements be aware of the following:
    • ZimbraEWS uses BASIC Auth for validating the user request.

• Now that Outlook is configured, it should start syncing with your ZCS server. You can see the current status of your 'sync' stat in the lower right corner of Outlook. Here's some examples of the various sync state messages.

Path To Exchange Web Services For Outlook Mac 2011 Free

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Path To Exchange Web Services For Outlook Mac 2011 Version